Refund and Returns Policy
At Shree Gan Group, customer satisfaction is our top priority. We understand that sometimes a purchase may not meet your expectations, and we are committed to providing a smooth and hassle-free return and refund process.
1. Returns Eligibility
- Products must be returned within 14 days of the delivery date.
- Items must be unused, unopened, and in original packaging.
- Personalized or customized products are non-returnable unless there is a defect or error from our side.
2. How to Initiate a Return
- Contact our Customer Support Team at care@rteeoffical.com to request a return.
- Provide your order number and reason for the return.
- Our team will provide a return shipping address and instructions for sending back the item.
- Ensure the product is securely packed to avoid damage during transit.
3. Refunds
- Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.
- Approved refunds will be credited to your original payment method within 7–10 business days.
- Replacement product will be delivered with in 7-8 days.
- Shipping charges are non-refundable, except when the return is due to our error or a defective product.
4. Exchanges
- Exchanges are subject to product availability.
- To exchange a product, contact our Customer Support with your order details.
- We will assist you in selecting a replacement or issuing a refund if the desired item is unavailable.
5. Damaged or Defective Items
- If you receive a damaged or defective product, contact us immediately with a clear photo of the item.
- We will either replace the product or issue a full refund at no extra cost to you.
6. Contact Us
- For any questions or assistance regarding returns and refunds, please reach out to our Customer Support Team:
- Email: care@rtreeofficial.com
- Phone: +91 9128400169 | +91 7836946596
- We value your trust and strive to make your shopping experience safe, reliable, and satisfying.