Shipping Policy
At Shree Gan Group, we strive to provide fast, reliable, and safe delivery of your orders. Please read our shipping policy to understand how we handle your purchases.
1. Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive a confirmation email once your order has been shipped.
2. Shipping Methods & Delivery Time
- We offer multiple shipping options depending on your location.
- Standard delivery usually takes 5–7 business days within India.
- Expedited shipping options are available at checkout for faster delivery.
- Delivery times may vary due to factors beyond our control, including weather conditions, holidays, or courier delays.
3. Shipping Charges
- Shipping charges are calculated at checkout based on the order size, weight, and delivery location.
- Free shipping may be offered on selected products or orders above a certain amount, as specified on the website.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email or SMS.
- Use this tracking number to check the status of your shipment on the courier’s website.
5. Incorrect or Damaged Items
- If you receive a damaged, defective, or incorrect item, please contact our Customer Support Team immediately with a photo of the product.
- We will arrange for a replacement or refund as quickly as possible.
6. Contact Us
- For any questions or assistance regarding returns and refunds, please reach out to our Customer Support Team:
- Email: care@rtreeofficial.com
- Phone: +91 9128400169 | +91 7836946596
- We value your trust and strive to make your shopping experience safe, reliable, and satisfying.